Family Thanks

My brother, sister and I wish to thank all the staff for their care and support of both our father and mother since they came to The Briton House in 2005.  However, in particular we want you to know how much we appreciate the care and help for our mother these last two years as she succumbed and recovered from a series of strokes and TIAs.  There are so many people to thank and we will try to speak to as many as we

Thank you

I worked in health care for over 40 years, the last 8 years of which was in chronic and long term care, so I have a sense of the challenges that face you and your staff every day.  I cannot say enough good things about the care that my sister has received at The Briton House.  Every staff member we have dealth with has been knowledgeable, kind and caring and has accommodated any request we have made for extra assistance with a smile.

It is hard to have a family member succumb to an illness.  Having her close by and under such good care at The Briton House is a great source of comfort to us.

Thank you…

Mann Children

Dear 8th Floor Staff – The last few years haven’t been easy for us Mann children, watching our mother decline both mentally and physically.  But knowing that she was so well care for made us rest assured.  Your caring and patience helped her live her last years with dignity.  Your understanding of all the residents’ needs creates an atmosphere that is pleasant for all.  Thank you so much for everything you did for our mother.

Brown Family

To all the staff at Briton House, particularly the 7th care workers and all of the nurses.  Thank you so much for all of your supportive and loving care for our mother. Mum wasn’t at Briton House long and was only on the 7th floor for about two months.  The staff at Briton House learned all of Mum’s foibles and expressions and could still communicate with her long after she could no longer speak.  We felt that they could see through her illness to the healthy, vibrant, loving and feisty woman she’d been for the majority of her life.  It was comforting for us that she was treated as a person and not as an illness.

In her last week, we felt such tremendous respect for her and her choice of death, and we will be forever thankful that we could be with her. Staff was very helpful, accepting and gracious.  They often visited Mum, while they were on and off shift, to check on her, to wish her well, and to offer their support.  We all felt this was a strong tribute to the quality of our mother’s personality.

…The whole family felt so at ease knowing that the whole staff understood the concept of a dignified end and went to great lengths to see that it was realized.

 

Margaret

Jut a personal note to say thank you for all your cheerful and understanding assistance when I needed to call on you for Nora’s care.  I never once felt my call was not welcome.  This meant a great deal to me.  It was a very heartwarming for me to see how much she was loved and well looked after by the nurses…